Shipping policy
At Vero Amsterdam, we are committed to providing an excellent shopping experience for our customers in the Netherlands and Belgium, with clear and simple shipping terms. We offer free shipping on all orders within these countries.
SHIPPING LOCATIONS
This shipping policy applies to orders delivered within:
Netherlands and Belgium.
DELIVERY TIMES
Below you will find the estimated delivery times for all packages:
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Order cutoff time: 17:00 (CET). Orders placed after this time will be processed the next business day, which may add one extra day to the delivery time.
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Order processing time: 1–2 business days (Monday to Friday). Once your order is processed, it will be shipped with a reliable carrier.
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Transit time: 6–8 business days (Monday to Friday).
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Estimated delivery time: 7–10 working days (Monday to Friday).
CARRIERS
We work with the following reliable carriers for deliveries within the above-mentioned countries:
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PostNL
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DHL
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DPD
SHIPPING COSTS
Free shipping: All orders within the Netherlands and Belgium are shipped free of charge, with no minimum order amount.
DELIVERY ISSUES
If you experience problems with your delivery, such as delays or a lost package, please contact our customer service immediately. We will ensure your order arrives safely and on time.
TRACKING YOUR ORDER
When your order has been shipped, you will receive an email with a tracking number. You can track the progress of your package via our Track & Trace page.
CONTACT INFORMATION
Store name: Vero Amsterdam
Email: info@veroamsterdam.nl
Phone: +31 6 45007758
Customer service opening hours: Monday to Friday, 09:00 – 17:00 (CET)
We strive to respond within 24 hours.