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Privacy Policy – Vero Amsterdam

Last updated: March 13, 2025

At Vero Amsterdam, we highly value your privacy. In this privacy policy, we explain what data we collect, why we do so, and how we protect your information. By using our website or services, you agree to this policy.

1. What data do we collect?

We collect personal data in the following ways:

Data you provide yourself:

  • Name, email address, phone number, delivery and billing address.

  • Order information such as products, shipping method, payment method.

  • Customer service inquiries or email communication.

Data collected automatically:

  • Device information such as IP address, browser type, and operating system.

  • Site activity such as pages visited, click behavior, and times.

  • Cookies and similar technologies (see below).

Data from third parties:

  • Payment providers (such as iDEAL, PayPal, credit card companies).

  • Marketing tools and advertising partners (e.g., Facebook Pixel).

  • Shopify, our webshop provider.

2. How do we use your data?

We use your data for the following purposes:

  • Processing and delivering orders.

  • Processing payments and returns.

  • Customer service and communication.

  • Personalization of marketing and advertisements.

  • Compliance with laws and regulations and protection against fraud.

3. Cookies

We use cookies to ensure the site functions properly, improve your user experience, and show personalized ads. For more information, see Shopify's cookie policy: shopify.com/legal/cookies.

You can manage cookies through your browser settings.

4. Sharing of data

We share your data only with trusted third parties, such as:

  • IT service providers (such as Shopify).

  • Logistics partners for delivery.

  • Payment providers.

  • Marketing and analytics tools.

We never sell your data to third parties.

5. Data retention and security

We retain your data as long as necessary for:

  • The execution of your order.

  • Legal obligations (such as tax legislation).

  • Dispute resolution and fraud prevention.

We take appropriate security measures, but no system is 100% secure. Do not use insecure networks for sensitive information.

6. Your rights

Depending on your place of residence, you have the right to:

  • Access to your data.

  • Correction or deletion.

  • Restriction of processing.

  • Objection to marketing use.

  • Data portability.

  • Withdrawal of previously given consent.

Contact us via info@veroamsterdam.nl to exercise your rights. We may ask you to verify your identity.

7. Complaints

Do you have complaints about how we handle your data? Then contact us via info@veroamsterdam.nl. If we cannot resolve it together, you can file a complaint with the Data Protection Authority.

8. International data transfer

Some data may be stored or processed outside the European Economic Area (EEA). In such cases, we ensure an appropriate level of protection in accordance with European legislation.